Cancellation and Refund Policy

CastIQ plans are time-based passes, not recurring subscriptions — buying a plan is a one-time payment for a fixed number of days (e.g. 1 month, 6 months, or 1 year), not an auto-debit arrangement. Because there's no recurring charge, there's nothing to "cancel" in the traditional sense; this policy instead covers how plans end and when a refund applies.

A plan simply expires at the end of its purchased duration — no action is needed from you, and you won't be charged again automatically. Buying another plan while one is still active extends your access from the later of today or your current expiry date, rather than stacking separately.

If you purchase a plan and have not used any of its included features, you may request a full refund within 48 hours of purchase by emailing teams@castiq.in with your registered email and payment ID.

Once any feature has been used during the plan period, the purchase is considered utilized and partial refunds are not offered for the remaining duration.

To request a refund, email teams@castiq.in with:

• Your registered account email
• Your payment ID (shown in the in-app payment confirmation)
• The reason for your refund request

Approved refunds are processed within 5–7 business days back to your original payment method via Razorpay. Processing times past that point are determined by your bank or card network, not by CastIQ.

If a payment fails, no plan is activated and you are not charged. If your bank or card statement shows a deduction but your plan was not activated in the app, contact us immediately at teams@castiq.in with your payment details and we'll investigate and resolve it promptly.

CastIQ may update plan prices or durations for future purchases. Any such change applies only to new purchases — a plan you've already bought is unaffected for its full duration.

For any purchase, billing, or refund questions, write to teams@castiq.in. We typically respond within 1 business day.