Shipping and Exchange Policy

CastIQ is a fully digital service — an AI study-material generator delivered through our website and mobile app. We do not sell, ship, or deliver any physical goods, so there is no shipping, courier, or delivery process involved in any purchase.

When you purchase a plan, access is activated automatically and instantly in your account upon successful payment confirmation from Razorpay — typically within a few seconds, and almost always within a few minutes. No download, physical media, or postal delivery is required or offered.

If a payment succeeds but your plan doesn't appear active in the app shortly after, see our Cancellation and Refund Policy or contact us below — this is treated as a failed activation, not a shipping delay.

Since there are no physical products, there is nothing to physically exchange or return. All CastIQ plans include the same full set of features regardless of duration, so there's no "different item" to swap to — switching plans (e.g. buying a longer plan) simply extends your access as described in our Cancellation and Refund Policy.

Questions about how access to a purchased plan works? Email teams@castiq.in and we'll help right away.